Customer Intelligence for Banking helps retail banks transition from product-centric to customer-centric enterprises, while running leaner and smarter. CI for banking enables retail banks to create exceptional customer experiences that drive differentiation, loyalty and growth. We are proud to launch World's first dedicated Customer Intelligence in Banking Summit. 'Customer … [Read more...] about Customer Intelligence Banking Summit
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TechNOVA: Connected Customer
In the midst of the customer-centric revolution, industries are being fundamentally disrupted. At Connected Customer 2019, we've ripped up the rule book on what customer conferences should be. When Amazon revolutionised e-commerce, they were thinking about the next thirty years of business, not tomorrow's problems so why should you? We've built an agenda with these same … [Read more...] about TechNOVA: Connected Customer
5 real-life applications of UX design in logistics processes
Each time we shop on Amazon, eBay or any other website, we expect the orders to be delivered right at our door within several days. Besides free shipment of things we buy online, we want to keep track of delivery and be able to easily return what we bought in case we don't like it. Today's customers require seamless and more transparent buying experiences, which businesses can … [Read more...] about 5 real-life applications of UX design in logistics processes
Connected Insurance Europe 2019
Insurance has changed. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now. Connected Insurance Europe 2019 is the only forum uniting the core pillars of insurance management to explore how technologies such as IoT, AI and … [Read more...] about Connected Insurance Europe 2019
Customer 360 Africa 2019
Customer 360 Africa 2019 is the only all inclusive event focused on the entire CX Journey Customer Experience is the new battlefield for differentiation Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The … [Read more...] about Customer 360 Africa 2019
