Connecting the Dots: Building a Digital-First, Customer-First Enterprise Amid economic uncertainties, the ever-evolving technology landscape is fundamentally altering customer behaviour. This brings an inherent complexity in how technology is integrated within enterprises, making it business-critical for close collaboration amongst cross-functional teams. At the enterprise … [Read more...] about Chief Customer Officers (CCO) & Enterprise Leaders Summit 2024
CX Network (Asia), presents the highly anticipated 11th edition of Asia's #1 Customer Experience (CX) Leaders' Conference, CX Asia Week 2023, set to take place from November 20th to 23rd, at Grand Copthorne Waterfront, Singapore.' ' With inflationary pressures and market uncertainties forcing businesses to focus on cost-cutting measures, it is now critical for organisations to … [Read more...] about Customer Experience (CX) Asia Week 2023
While historically, there are always misunderstandings about a new technology or methodology, it seems to be even worse when it comes to generative AI. This is in part due to how new generative AI is and how fast it has been adopted. In this post, I'm going to dive into one aspect of generative language applications that is not widely recognized and that makes many use cases I … [Read more...] about No, That Is Not A Good Use Case For Generative AI!
When it comes to fintech companies, knowing who their customers are, verifying that they are who they claim to be and making sure that their platform isn't misused to commit fraud of any kind is vital to maintaining a brand image and complying with government regulations. This is the essence of KYC (Know Your Customer) processes. It applies to all fintech companies ranging … [Read more...] about Why Does KYC Matter For Fintech Companies?
In a hypercompetitive market, organizations are increasingly turning to technology to engage and retain their customers. The utilization of AI technology for enhanced customer experience is no more a far-fetched imagination but a very present reality. Businesses are already using AI and machine learning for lead generation, customer acquisition, and the delivery of better … [Read more...] about How to Use AI Technology for Better Customer Experience