The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior … Customer Service Summit WestRead more
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Transforming Public Sector Customer Service
Focusing on the customer experience has been the most effective way for an organisation to achieve … Transforming Public Sector Customer ServiceRead more
What Innovations Will Big Data Bring Us by 2020?
As we move more businesses, communication, and entertainment online, large amounts of data are exponentially generated … What Innovations Will Big Data Bring Us by 2020?Read more
Why Marketing Needs Quality Data before Big Data and Predictive Analytics
Recent marketing hype has been about new analytics and big data, and becoming marketing technologists. However, … Why Marketing Needs Quality Data before Big Data and Predictive AnalyticsRead more
3 Fresh Approaches to Maximize Customer Value with Data
New customer acquisition is costly. And customers are increasingly demanding, fickle, and empowered with endless options … 3 Fresh Approaches to Maximize Customer Value with DataRead more