A Brand-Led, One-Day Conference & Networking Event, 3rd October 2019, Hilton London Olympia, Central London’
20 Brands Speaking In Just 1 Day’
Don’t Lose Sight Of Your Customer Needs & Experiences In A World Of Increasing Digitalisation, Automation & Self-Service.
Deliver Effortless Customer Experiences & Drive Efficiencies: Balancing The Shift To Digital & Self-Serve With Human Interaction. Balancing Digital Strategies With Human Interactions ? Chatbots, AI Alternatives & Customer Experience ? Encourage Customers To Channel Shift ? Effortless Customer Journeys ? Tackling Demographic Differences ? Customer Trends & Behaviours ? Cost-Savings Vs Retention ? Protecting Your Company Brand ? Targeting The Non-Tech Savvy’
20 Brand-Led Speakers Reveal How To Transform Your Customer Experience Journey With An Effortless Balance Between Digital Tools & Self-Serve & The Human Touch By Wisely Incorporating Chatbots & AI Alternatives & Encouraging Further Channel Shifts. Don’t Miss In-Depth Insights Into Digital Trends & Consumer Expectations, Attitudes & Behaviours.’
1.LV=, Director of Digital Product Innovation, Gayathri Sudhakaran.’
2.John Lewis Partnership, Partner & Head of Contact Centres, Ray Biggs.’
3.The AA, Head of Digital Customer Experience, Hannah Loudain.’
4.NHS Digital, Head of Product, Digital Delivery Centre, Emma Harvey.’
5.Barclays, Head of Barclays Digital Channels for Mobile, Web, Bot, Hilda Jenkins.’
6.Fenwick, Director of Transformation, Katherine Morgan.’
7.Halfords, Head of Customer Support, Gareth Brophy.’
8.Centrica, Head of Digital Conversation, Angela Downes.’
9.Hermes, Head of CX – Digital Transformation & Insight, Eoin Kenneally.’
10.HSBC, Global Product Manager Staff Digitisation, James Brindley-Raynes.’
11.The Go-Ahead Group, Go-Ahead Commercial & Customer Director, Katy Taylor.’
12.Danone, Head of Digital & CRM – IS, Luke O’Connell.’
13.Arriva UK, Director Customer Experience, Nigel Bowman.’
14.E.ON, Senior Service Designer, Joshua Harris.’
15.Danske Bank, EVP Customer Service Delivery, Rob De Ridder.’
16.AutoTrader, Insight Director, Nick King.’
17.Santander UK, Head of Data Science, Angel Serrano.’
18.Thames Water, Senior Digital Product Manager, Lana Scholefield.’
19.BT, Senior Manager, Customer Experience Strategy, Parvathy Lokanathan.’
20.Aviva, Head of Systems Thinking, Rachel Whitaker.’
1 Inspiring Day. 20 Brands Address Your Toughest Shift To Digital & Self-Serve Challenges: ? Balance Human & Digital ? Chatbots & AI Alternatives Panel ? Encouraging Channel Shift ? Effortless Customer Journeys ? Demographic Differences ? Customer Trends & Behaviours Panel ? Cost-Benefit Vs. Retention ? Protecting Company Brand ? Targeting The Non-Tech Savvy ? Shared Takeaways Panel’
Download Brochure – https://humanisingdigitalconference.com/download-brochure’
Register Here: https://humanisingdigitalconference.com/ticket-prices
