The automotive industry has undergone dramatic digital change, whilst the sales process and showroom model has remained the same. COVID-19 has caused huge disruption and accelerated dealerships and OEMs to revisit their sales process. For 2021, we must figure out how to execute this new online and offline customer relationship to meet customers changing expectations. As this … [Read more...] about Automotive Retail 2021
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Using Big Data To Redesign Customer Experience In Ecommerce
The foundation of the massive tech evolution taking place in almost every industry is based on customer engagements. Despite the industry you are operating in, your core values and strategies will all be directed towards one goal; keeping the clientele satisfied. Among the highly advanced technologies, Big Data has emerged as a buzzword. From highly established giants to … [Read more...] about Using Big Data To Redesign Customer Experience In Ecommerce
Reuters Events – Customer Service & Experience USA 2020
The Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Join 10,000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. In celebration of our 10th … [Read more...] about Reuters Events – Customer Service & Experience USA 2020
Digital Customer Experience Forum
Customers want to access payment industries in the most convenient way and as such, the digital customer experience should give a long-lasting impression in wooing them. This improves brand loyalty, repeat purchases and invariably increases profitability base. Although digital customer experience cannot be dealt with, without making reference to digital interfaces, … [Read more...] about Digital Customer Experience Forum
The Rise of D2C (Direct-to-Customer) Brands
A new methodology of business has shaken up retail sales by shifting the relationship between brands and customers. Direct-to-customer (D2C) retail is a business tactic where the brand sells directly to the customer, cutting out the retailer, distributor, and wholesaler. Everything from shaving products to mattresses can be bought online without talking to a retailer and … [Read more...] about The Rise of D2C (Direct-to-Customer) Brands
