According to consumers, insurers are not keeping up with their expectations - and customers are not sticking around long enough to give them the opportunity to prove otherwise. Those in the insurance industry are well aware of the poor rankings in customer experience satisfaction scores and know that customer loyalty is at an all-time low. Customer churn due to declining … [Read more...] about Digital Transformation – the Key to Customer Loyalty in the Insurance Industry
customer experience
How You Can Improve Customer Experience with Fast Data Analytics
In todays constantly connected world, customers expect more than ever before from the companies they do business with. With the emergence of big data, businesses have been able to better meet and exceed customer expectations thanks to analytics and data science. However, the role of data in your business success doesnt end with big data now you can take your data mining and … [Read more...] about How You Can Improve Customer Experience with Fast Data Analytics
How Do You Use Analytics Within Your Organization?
Thanks to everyone who has already completed our latest analytics poll, on real world usage. If you havent yet recorded your scores, theres still time (you can complete it here). But, with over 35 votes already in, I thought it worth sharing some interim results with you. During the same week, I was reading a report from IBM as to the real world use of big data in financial … [Read more...] about How Do You Use Analytics Within Your Organization?
Future IT Infrastructure Forum 2016
Both public and private sector organisations are looking to meet the demands of their employees and customers by underpinning their enterprise with enabling, agile and secure infrastructure. With this in mind, the Future IT Infrastructure Forum will focus on what options are available for these organisations to update, replace or better utilise their current IT … [Read more...] about Future IT Infrastructure Forum 2016
The Disruptive Impact of Big Data on Retail
The retail shopping experience has changed dramatically since its inception in the early 1900s. Competition is fiercer than ever with a growing array of brick-and-mortar and online sellers for a .consumer to choose from. Todays retailers are learning to embrace the changes brought by technology rather than lose customers to the convenience of online shopping. Encouraged by a … [Read more...] about The Disruptive Impact of Big Data on Retail
