Journey Science, being derived from connected data from different customer activities, has become pivotal for the … Journey Science in Telecom: Take Customer Experience to the Next LevelRead more
customer experience
How Uber Depends on Data Analytics to Deliver Extreme Customer Service
From a simple limo hailing app for friends to the worlds go-to taxi app. Ubers growth … How Uber Depends on Data Analytics to Deliver Extreme Customer ServiceRead more
Sort it Out. The Need for Customer Centric Merchandising Assortments
Retailers are under tremendous pressure because of channel proliferation, fickle consumers, increasing price sensitivity and lack … Sort it Out. The Need for Customer Centric Merchandising AssortmentsRead more
10th Annual Customer Experience Week 2017 – Australia’s #1 CX Event
Celebrating its 10th year, Customer Experience Week will be bigger and better than ever with 150+ … 10th Annual Customer Experience Week 2017 – Australia’s #1 CX EventRead more
How to Discover Hidden Value in Your Customer Journey
The world of business and customer service has changed immensely over the past few years. Whereas … How to Discover Hidden Value in Your Customer JourneyRead more