Customer 360 Africa 2019 is the only all inclusive event focused on the entire CX Journey Customer Experience is the new battlefield for differentiation Organisations recognise that CX is the new battleground for differentiation. However in this very complex world with more data, more channels and a more complicated customer journey, this seems like an impossible feat. The … [Read more...] about Customer 360 Africa 2019
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Seamless Customer Experience for Telecoms: A Practical Approach
In this age of data and convenience, customers across the globe are getting used to great customer experience from numerous companies. Big names such as Google, Apple, Amazon, and many others lead the way when it comes to ensuring a seamless customer experience. While these names lead the front, Telcos lag behind when it comes to their perception of great customer … [Read more...] about Seamless Customer Experience for Telecoms: A Practical Approach
The Customer Service and Experience Summit Europe
The Customer Service Summit'is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more. Topics include: Customer Experience:'Align support … [Read more...] about The Customer Service and Experience Summit Europe
How to Increase Customer Lifetime Value With Data
Customer acquisition costs are rising, and that could spell disaster for your company's bottom line. Luckily, big data could have a solution. By increasing the lifetime value of each customer, it's possible to make up those added acquisition costs, even if you can't bring in as many new buyers. Assessing The Problem Because customers spend the majority of their budgets on … [Read more...] about How to Increase Customer Lifetime Value With Data
Customer Service Summit West
The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world's biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service. Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and … [Read more...] about Customer Service Summit West
