The Customer Service and Experience Summit Europe

The Customer Service Summit’is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

• Customer Experience:‘Align support across your departments, streamline service and create a customer centric organisation
• New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
• Talent, Development and Training:‘Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
• Social Customer Care:‘The rise of messenger, next generations channels and advancing your social support offering
• Self-Serve:‘Provide a self-serve experience to reduce costs, empower customers and improve feedback

Find out more’here’

The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more.

Topics include:

Customer Experience * New technologies and changes * Talent, Development and Training * Social Customer Care * Self-Serve

Why Attend?

• Pan-European Networking:
  Join executives from multiple European brands for deeper insights, benchmarking and learnings.
• Customer Service & Experience Focused:
  Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
• Practical, Real-world case studies from proven brand leaders:‘We know you’re here to learn. So, we deliver case studies filled with next steps and ‘how tos’ from major’brand
• Network with senior customer service executives from huge brands:‘Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at ‘end user’ major brands. And over 60% of them are Directors, or more senior.
• An agenda focused on the future of your discipline:‘Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we’ll take social media customer service delivery as a baseline, not a goal. What’s next on the horizon?