The Internet of Things (IoT) offers truly disruptive and transformative potential to the insurance industry. IoT will reach US $1.3 trillion in spending by 2019 with Asia Pacific expected to be the biggest market and insurance sector being 1 of the main sectors for growth. Asia Pacific big spending on IoT is driven by countries continuing technology investment needs, consumers … [Read more...] about Insurance IoT Asia Summit 2017
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Why You Should Replace a Single Customer View With a Data Based Model
Businesses that work on an omnichannel marketing strategy rely on what is called a Single Customer View to monitor customer behavior patterns. Essentially, a Single Customer View (or SCV for short) refers to an aggregated view of a customer that ties in their visits from multiple channels and avoids duplication or dilution of customer data. For instance, SCV ensures that a … [Read more...] about Why You Should Replace a Single Customer View With a Data Based Model
10th Annual Customer Experience Week 2017 – Australia’s #1 CX Event
Celebrating its 10th year, Customer Experience Week will be bigger and better than ever with 150+ senior CX leaders, 70+ organisations, 50+ speakers, thrilling masterclasses, site tour immersions, awards ceremony and more. CX Week, held 23-26 May 2017 in Cockle Bay Wharf Sydney, Australia, will bring together Chief Customer Officers and Heads of CX, Analytics, Insights, … [Read more...] about 10th Annual Customer Experience Week 2017 – Australia’s #1 CX Event
How to Discover Hidden Value in Your Customer Journey
The world of business and customer service has changed immensely over the past few years. Whereas once business was largely driven by outbound marketing and advertising, in todays world you have to consider the customer experience and your customers journey as they interact with your brand. Today, thanks to the advent of the Internet and mobile technology, customers can buy … [Read more...] about How to Discover Hidden Value in Your Customer Journey
Inside Industry 4.0: What’s Driving The Fourth Industrial Revolution?
Industry 4.0 is much more than just another buzz word. The term Industry 4.0 refers to the fourth industrial revolution and is comprised of growing trends in automation, the internet of things, big data and cloud computing technologies. Just like steam power, electricity and digital automation of the past, cyber physical systems will create the factory of the future; the smart … [Read more...] about Inside Industry 4.0: What’s Driving The Fourth Industrial Revolution?