The Open Mobile & Digital Experience Summit brings together 400+ Chief Digital, Product, Marketing officers from America's most powerful and innovative brands to shape how we can create personalized digital and mobile experiences that impact and add value to customers beyond a transaction 2019 will bring together 400+ leaders who are ready to be a part of the same … [Read more...] about Open Mobile & Digital Experience Summit
customer service
The Customer Service Summit West
Does your support strategy meet evolving customer expectations? At the Customer Service Summit West 2019, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That's why we've gathered together those leading customer support, experience and social customer care from the world's most … [Read more...] about The Customer Service Summit West
5 Ways to Embrace Data to Engage Customers
By nature, we are a consumer-driven society. We are fast-paced, with fast apps, and ultimately we make fast friends. The question is, though, how do we transition those friendships into relationships that stick? How do we bridge the gap from a prospective buyer, consumer, and user “ to a customer that keeps coming back, when there is plenty of other fish in the sea, so to … [Read more...] about 5 Ways to Embrace Data to Engage Customers
5 Ways to Use Big Data to Delight and Engage Online Customers
Big data analytics have evolved to represent a new and path-breaking approach to practically all aspects of running a successful and profitable business. It makes complex financial data succinct, gleans actionable insights from tons of customer data, and helps marketing teams discover new and powerful channels for customer outreach. Big data has brought about a seismic shift in … [Read more...] about 5 Ways to Use Big Data to Delight and Engage Online Customers
How Machine Learning Can Help Businesses Leave Bad Customer Service In The Dust
Each time a customer support representative interacts with a customer, they create data that can be used to improve their products and services. Although that type of data is important, there's another kind of data that's just starting to be analyzed: immediate feedback on how a customer really feels. On the surface, they may appear calm and complacent, but they could be more … [Read more...] about How Machine Learning Can Help Businesses Leave Bad Customer Service In The Dust
