Does your support strategy meet evolving customer expectations?’
At the Customer Service Summit West 2019, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.’
We’re uniting 250+ customer service leaders across America, and if you believe in the value of customer service, we want you to join us. So, download the brochure to automatically become a part of this movement.’
Incite Group Customer Service series events feature speakers from Mastercard, Airbnb, Delta, Hilton, T-Mobile, Samsung, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2019’s biggest challenges and opportunities:’
Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you futureproof your support structure for 2019 and beyond.’
Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations.’
Implement Automation: Build a business case for your 2019 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more.’
Bring customer experience to the center of the business: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success.’
Upskill Agents and Leaders: Empower agents with the latest technology and innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents.’
With more brand representation, more in-depth tracks and more interactive sessions’
you’ll walk away from these two days with a practical strategy to deliver on the opportunity available to customer support leaders today.’
Find out more: https://www.incite-group.com/cs/
