The Customer Service Summit'is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more. Topics include: Customer Experience:'Align support … [Read more...] about The Customer Service and Experience Summit Europe
customer service
Customer Service Summit West
The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world's biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service. Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and … [Read more...] about Customer Service Summit West
Insurance Customer Engagement Europe 2018, 19 – 20 June, London, UK
Insurance Customer Engagement Europe 2018 (19-20 June, London, UK)'will be placing the customer at the forefront of all conversations; reimagining the insurance marketing, acquisition and retention cycle to build lifetime customer engagement. The insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever … [Read more...] about Insurance Customer Engagement Europe 2018, 19 – 20 June, London, UK
Transforming Public Sector Customer Service
Focusing on the customer experience has been the most effective way for an organisation to achieve success. It is not just about providing a service to your customers. It is about what happens before and after these service interactions that will truly transform your customers' experiences. The public sector in Australia is under increasing pressure to deliver more … [Read more...] about Transforming Public Sector Customer Service
Big Data Analytics & Effective CEM Strategy in Financial Services 2017
Big Data Analytics & Effective CEM Strategy in Financial Services World Summit 2017 draws together highly-regarded expert speakers from across the ecosystem of financial services industry and big data analytics solution providers to present to you the latest key trends and development in big data analytics and effective CEM strategy. The highlights of the summit will be … [Read more...] about Big Data Analytics & Effective CEM Strategy in Financial Services 2017
