Netflix uses data to understand what its audience wants and create blockbuster series. Uber uses data to move their drivers to areas that have a higher demand. These are only 2 of the many companies that are using data to stride ahead of the competition. When it comes to being a data-driven organization, collecting data is the easy part. The hard part is drawing meaningful, … [Read more...] about How To Improve Your Data Quality: 7 Tips
customer service
Applications of Sentiment Analysis
What is Sentiment Analysis? Sentiment analysis can be defined as analyzing the positive or negative sentiment of the customer in text. The contextual analysis of identifying information helps businesses understand their customers' social sentiment by monitoring online conversations. 1. Brand Monitoring A brand is not defined by the product it manufactures. It depends on how … [Read more...] about Applications of Sentiment Analysis
4 AI-Based Customer Support Use Cases
The digital era is not just upon us, it's here and it's getting new upgrades on a regular basis. To keep up with it ” and continue coming up with new tactics to keep the highly demanding customers happy ” you have to stay up to date with the latest tech innovations. This means adopting them before your competitors do and ensuring that they are working in your and your … [Read more...] about 4 AI-Based Customer Support Use Cases
What are the Pros and Cons of Using AI in Customer Experience?
The customer experience is crucial if you want to retain loyal customers and keep building your business. Companies should always be looking to find ways to improve the customer experience so that they continue giving the end-user exactly what they want while beating their competition. This is where Artificial Intelligence (AI) comes in. AI has changed the dynamics of the way … [Read more...] about What are the Pros and Cons of Using AI in Customer Experience?
Why are Product Managers obsessed with CX platforms in 2021?
The most critical skill identified in top-performing product managers is their obsession with customers and their customer experience. In a single day, a product manager makes multiple decisions keeping their customers in mind, and some of these questions might look like - What are the problems their customer is facing today? How to solve it? What is the best possible … [Read more...] about Why are Product Managers obsessed with CX platforms in 2021?
