Business of Bots: AI powered chat and voice bots are leading the way in automating conversation and common customer facing processes to deliver real results in branding strategy, marketing, sales and customer service. 'Attend Business of Bots this October and find out how leading brands such as Staples, Kia, Autodesk, Aeromexico, The Golden State Warriors, American Express, … [Read more...] about Business of Bots
customer service
How Big Data Will Help Your Small Business
One of those business terms that may sound like yet another meaningless buzzword is big data . While big data may appear to be a nebulous term, it can actually have very concrete implications for a business that can help it become more competitive for the long term. Big data refers to the collection of massive volumes of digital information that can later be analyzed by … [Read more...] about How Big Data Will Help Your Small Business
How to Balance Customer Experience With Customer Identity Management?
The world is going digital, and it doesn't come as a surprise that people love getting online but there is a condition, they want to get there too soon! Yes, without any hassles without any barrier. They want more mobility but fewer hassles, and they want more security but fewer efforts in authentication. Isn't it confusing and undoubtedly leaves businesses with one question, … [Read more...] about How to Balance Customer Experience With Customer Identity Management?
Big Data Series
A smart approach to learn Big Data Analytics & Digital Transformation Big Data Analytics & Digital Transformation Workshops are designed for organisations to help them learn the necessary tools to create a roadmap for a comprehensive, future-proof digital transformation strategy. Led by world-class gurus, these workshops are hosting key decision makers and senior … [Read more...] about Big Data Series
Data Quality and Integration Key to the Customer Experience
Customer experience has been and will continue to be top of mind for marketers these days. And for good reason. Positive experiences generate more revenue, brand loyalty, and repeat purchases. On the other hand, a poor experience can have extremely negative ramifications, damaging brand reputation and causing customers to quickly flock to the competition.  Econsultancy and … [Read more...] about Data Quality and Integration Key to the Customer Experience
