The Premier Global Gathering for the Customer-Focused Community. The Customer Service and Experience Summit Europe (26th-27th … Reuters Events – Customer Service and Experience Summit EuropeRead more
customer service
The GPT-3 Model: What Does It Mean for Chatbots and Customer Service?
What is GPT-3? In February 2019, the artificial intelligence research lab OpenAI sent shockwaves through the … The GPT-3 Model: What Does It Mean for Chatbots and Customer Service?Read more
Why is Customer Experience the New Marketing Strategy?
Why is Customer Experience the New MarketingStrategy? Many businesses work day in day out to devise … Why is Customer Experience the New Marketing Strategy?Read more
Customer Satisfaction is dead. Say Hello! to a new best practice
Customer Success is just another buzzword, but does it really matter? Buzzwords come and go. However,a … Customer Satisfaction is dead. Say Hello! to a new best practiceRead more
Conversational AI in Healthcare: 2 Key Use Cases
If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it’s that … Conversational AI in Healthcare: 2 Key Use CasesRead more