Technology is evolving at a rapid pace and is faster than ever. You won't believe, one of the top trending technologies, Big data led Germany to win its FIFA world cup in 2014. Surprisingly, in Soccer's history, it was perhaps the first time that any team did extensive research before finals to win the trophy. And all the credit goes to the miracle of these technologies, which … [Read more...] about 5 Ways of Using Data Science to Enhance Customer Service
customer service
Improve Customer Service Experience: Take the AI Way
There is a lot more buzz around the need to improve customer experience than guidance on doing that. Major blame for the issues goes to the insatiable expectations of the customers. No matter how exceptional your customer service experience is, customers will get used to it within some time, and it won't feel exceptional. Hence, innovation is the fundamental driving force of … [Read more...] about Improve Customer Service Experience: Take the AI Way
Reuters Events – Customer Service & Experience USA 2020
The Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Join 10,000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. In celebration of our 10th … [Read more...] about Reuters Events – Customer Service & Experience USA 2020
Reuters Events – Customer Service and Experience Summit Europe
The Premier Global Gathering for the Customer-Focused Community. The Customer Service and Experience Summit Europe (26th-27th August) is the must attend event for those looking to deliver seamless and personal customer service. The time has come for service and experience professionals to move from talking about change to actioning it. No longer is support a cost-centre, … [Read more...] about Reuters Events – Customer Service and Experience Summit Europe
The GPT-3 Model: What Does It Mean for Chatbots and Customer Service?
What is GPT-3? In February 2019, the artificial intelligence research lab OpenAI sent shockwaves through the world of computing by releasing the GPT-2 language model. Short for Generative Pretrained Transformer 2, GPT-2 is able to generate several paragraphs of natural language text ”often impressively realistic and internally coherent ”based on a short prompt. Scarcely a year … [Read more...] about The GPT-3 Model: What Does It Mean for Chatbots and Customer Service?
