The Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10,000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service.
In celebration of our 10th anniversary, we are bringing our most senior line-up yet. Expect insights from senior leaders at the forefront of service and experience, impactful presentations, real-world case studies, interactive sessions, and virtual networking
Direct to your home.
Our all-star speaker line-up boasts leaders from Frito-Lay, Verizon, Mastercard, Twitter, Nissan USA, Radisson Hotels, AT&T, Philadelphia Eagles, and many more of the USA’s most recognisable brands. Gain actionable insight into 2020’s biggest challenges and opportunities:
Scale Flawlessly: Ensure quality and consistency as your support teams grow and adapt to ever-growing customer expectations as you future-proof your support structure for 2020 and beyond
Synchronize Channels: Provide intuitive 24/7 self-service, match tone-of-voice and fully embed social, web, chat and portal into your contact center operations
Implement Automation: Build a business case for your 2020 innovation strategy, connect the data dots and effortlessly implement, machine learning, AI, chatbots, speech analytics and so much more
Bring customer experience to the center: Gain senior management buy-in, prove ROI, and move from reactive support to proactive success
Up-skill‘Agents and Leaders: Empower agents with the latest innovations, diversify skillsets, supercharge onboarding, and unlock the potential of your agents
Secure your free pass today and launch yourself into the future of customer service.
5 Reasons you have to attend the Customer Service & Experience USA 2020:
- Hear real-world insights from 30+ senior leaders from across the customer journey: Engage, interact and learn from those directing the future of the customer service space
- Flexible, on–demand learning tailored to you: Whether you tune in live or access on-demand, choose from 30+ sessions and workshops to custom-build your experience
- Strategize and plan the future of your service department: Leave with the tools and strategies to enact impact-driven change with our interactive strategy-focused agenda
- Find the solution with 20+ handpicked solution providers. Whilst the event is tailored for and focused on in-house executives, our virtual exhibition hall ensures that you can meet the vendors you need to move your department forward.
- Commit to making resolution effortless, driving efficiency, and delivering the ultimate experience.