Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage. Keeping customers happy is a challenging endeavor, given the continually changing business environment and customer expectations. The first point of customer contact plays a … [Read more...] about 7 Remarkable IVR Trends For the Year 2021 And Beyond
customer service
9 Best Chatbots in the Financial Services Industry
As user's expectations grow, AI is playing an increasingly important role in the financial services industry to keep with the expectations. Many financial companies are experimenting with chatbots both for offering new and better financial services to their customers and for general customer service. The chatbots in the finance industry add significant value to the user … [Read more...] about 9 Best Chatbots in the Financial Services Industry
Automate and Scale Service Desk Support
AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire - Sundar Pichai With the growing size of organizations, internal IT service requests are growing exponentially. IT Service Management (ITSM) teams are still struggling to keep up with the SLA, manage efficient resource allocation and scale up … [Read more...] about Automate and Scale Service Desk Support
Enterprise Helpdesk Chatbots: How They Boost Customer Service
Enterprise helpdesks are the key drivers of customer satisfaction and engagement, as they are usually the first point of contact for customers. They provide a wide variety of services, including responding to sales inquiries, product questions, and solving customer issues. Customers expect quick and accurate information and guidance from the enterprise helpdesk. Their … [Read more...] about Enterprise Helpdesk Chatbots: How They Boost Customer Service
How Chatbots are Poised to Transform Customer Service
With increasing choices and options, customer retention has become a critical factor for business growth. Customer service is proving to be the catalyst in this endeavor. Fulfilling customer needs is the soul of customer service as customer expectations are evolving every day. More than 76% of customers expect companies to anticipate and understand their needs and expectations. … [Read more...] about How Chatbots are Poised to Transform Customer Service
