AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire - Sundar Pichai With the growing size of organizations, internal IT service requests are growing exponentially. IT Service Management (ITSM) teams are still struggling to keep up with the SLA, manage efficient resource allocation and scale up … [Read more...] about Automate and Scale Service Desk Support
customer service
Enterprise Helpdesk Chatbots: How They Boost Customer Service
Enterprise helpdesks are the key drivers of customer satisfaction and engagement, as they are usually the first point of contact for customers. They provide a wide variety of services, including responding to sales inquiries, product questions, and solving customer issues. Customers expect quick and accurate information and guidance from the enterprise helpdesk. Their … [Read more...] about Enterprise Helpdesk Chatbots: How They Boost Customer Service
How Chatbots are Poised to Transform Customer Service
With increasing choices and options, customer retention has become a critical factor for business growth. Customer service is proving to be the catalyst in this endeavor. Fulfilling customer needs is the soul of customer service as customer expectations are evolving every day. More than 76% of customers expect companies to anticipate and understand their needs and expectations. … [Read more...] about How Chatbots are Poised to Transform Customer Service
5 Benefits Of Using AI In Customer Service
There's no doubt that providing extraordinary customer service is the way to your customer's hearts and minds. But what constitutes 'extraordinary' service? It could be unparalleled convenience, 24x7 support, effective and instant query resolution, and so on. Enter: Artificial Intelligence (AI) tools. If you're still on the fence about the efficacy of AI, consider the following … [Read more...] about 5 Benefits Of Using AI In Customer Service
5 Ways of Using Data Science to Enhance Customer Service
Technology is evolving at a rapid pace and is faster than ever. You won't believe, one of the top trending technologies, Big data led Germany to win its FIFA world cup in 2014. Surprisingly, in Soccer's history, it was perhaps the first time that any team did extensive research before finals to win the trophy. And all the credit goes to the miracle of these technologies, which … [Read more...] about 5 Ways of Using Data Science to Enhance Customer Service