Are you interested in using big data to gather audience insights? If so, you're not alone. Business owners, entrepreneurs, and marketers understand the importance of learning about their visitors' goals and pain points through data. The more you know about the people landing on your website, the better chance you have at turning first-time visitors into email subscribers and, … [Read more...] about How to Collect Actionable Data from Your Target Audience
customer experience
Webinar: Digital Customer Experience in Airlines
Why Should You Attend The Webinar? ' Pre-COVID, digital was already recognized as a key enabler of an Airline's customer experience. Today, it's time to clear the runway as digital is in the pilot's seat of customer experience. The illumination on digital is brighter than ever as an era of travel where health and safety are spoken in the same sentence as personalized customer … [Read more...] about Webinar: Digital Customer Experience in Airlines
Top telco challenges that zero-touch networks tackle
Introduction  Lifestyles have slowly become more digital over several years now, and this trend has been accelerated since the beginning of the pandemic, even in regions of slower adoption. Having transformed the way customers interact, telcos have since been trying to keep up not only with unprecedented demand for digital services but also the need to engage with customers … [Read more...] about Top telco challenges that zero-touch networks tackle
AI-driven Sentiment Analysis in Customer Service: Use Cases, Benefits, Expert Tips
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Š ” ŠMaya Angelou, American poet and activist If this quote is accurate, then understanding customers' sentiment is essential for business success. If a company fails to make a good impression, clients will leave. With research showing that gaining a new … [Read more...] about AI-driven Sentiment Analysis in Customer Service: Use Cases, Benefits, Expert Tips
Tech-Driven Intelligence: 7 Ways Your Business Can Elevate Customer Experience
Digital transformation has been altering how businesses operate and how customers make their decisions. It has also opened up a wealth of learning opportunities to help companies evolve. For instance, brands have transitioned to cloud computing for a smarter infrastructure to collect and share customer intelligence at every turn. That alone has empowered companies and their … [Read more...] about Tech-Driven Intelligence: 7 Ways Your Business Can Elevate Customer Experience
