Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right. But, there are challenges too. Some of the businesses … [Read more...] about CX Transformation with AI Chatbots is not a “One-Size-Fit All”‘Approach
customer experience
Build Better Relationships With Customers Using These Four Technologies
Relationships are essential to businesses. Customers who like the company and its employees are more likely to refer friends, post reviews, and stay with the company for a long time. That's why it's crucial to maintain a friendly environment in your store or workplace. Today, there are several ways businesses can interact with their customers to build relationships as well as … [Read more...] about Build Better Relationships With Customers Using These Four Technologies
How to Choose the Best Use-Case For Your Chatbot
When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before businesses turned to AI-powered IVAs and Chatbots as smarter conversational solutions to meet the ever-growing customer expectation. Earlier, customers struggled to interact efficiently with brands. There were few pain points like long wait times, inefficient customer service, … [Read more...] about How to Choose the Best Use-Case For Your Chatbot
4 Ways Conversational AI Can Help Your University
Every year, nearly 20 million students enroll in universities across the United States. Given how important the choice of a college can be for a person's academic and professional career, students understandably have a lot of questions about majors, eligibility, tuition, campus life, faculty, and more, while going through the process of selecting a university. And as … [Read more...] about 4 Ways Conversational AI Can Help Your University
How Disambiguation Helps IVA’s Deliver Better CX
The 2017 Global Consumer Pulse report by Accenture states that 61% of customers around the world and 78% in emerging markets such as India switch companies due to bad customer experience.  Since one of the primary objectives of deploying an Intelligent Virtual Assistant (IVA) solution is to enhance customer experience (CX) for enterprises, it is crucial to ensure that … [Read more...] about How Disambiguation Helps IVA’s Deliver Better CX