Successful innovation starts with understanding customer needs and ends with a delighted customer. This course is created to develop a holistic understanding of customers’ role in developing successful innovations and how to capture and utilize customer information to create successful innovations. … [Read more...] about Customer Centric Innovation
Business
Data Visualization and Dashboards with Excel and Cognos
This course covers some of the first steps in the development of data visualizations using spreadsheets and dashboards. Begin the process of telling a story with your data by creating the many types of charts that are available in spreadsheets like Excel. Explore the different tools of a spreadsheet, such as the important pivot function and the ability to create dashboards and … [Read more...] about Data Visualization and Dashboards with Excel and Cognos
Satisfaction Guaranteed: Develop Customer Loyalty Online
You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work … [Read more...] about Satisfaction Guaranteed: Develop Customer Loyalty Online
Excel Skills for Business: Essentials
In this first course of the specialization Excel Skills for Business, you will learn the essentials of Microsoft Excel. Within six weeks, you will be able to expertly navigate the Excel user interface, perform basic calculations with formulas and functions, professionally format spreadsheets, and create visualizations of data through charts and graphs. Whether you are … [Read more...] about Excel Skills for Business: Essentials
Entrepreneurship 3: Growth Strategies
Start-ups are designed to grow quickly, but successful start-ups grow smart. This course is designed to provide you with an understanding of the essential elements of successful scaling, including an overview of demand generation, customer acquisition, adoption, diffusion and forecasting demand. You’ll also learn how to market effectively using best practices of digital … [Read more...] about Entrepreneurship 3: Growth Strategies
