This course provides an in-depth understanding of how to leverage social listening to enhance customer engagement. It covers the foundational concepts and frameworks of social listening, its specific applications, real-world examples, and concrete skills and competencies. It aims to equip learners with the ability to effectively use social listening to manage their online … [Read more...] about Social Listening
Business
Project Leadership, Risk, and Strategic Management
Welcome to Project Leadership, Risk, and Strategic Management! This course develops core project management skills, focusing on essential aspects such as quality assurance, resource optimization, risk assessment, procurement strategies, stakeholder engagement, and leadership management. You will acquire valuable knowledge regarding project execution, team leadership, and … [Read more...] about Project Leadership, Risk, and Strategic Management
Industrial Relations: Fostering Workplace Climate
Industrial Relations have evolved into a blend of legal frameworks, principles, and behaviors aimed at fostering a positive workplace climate. This course equips leaders and managers with the skills and knowledge necessary to create and support a workplace culture that emphasizes employee rights, effective communication, collaboration, and conflict resolution. Participants will … [Read more...] about Industrial Relations: Fostering Workplace Climate
Get Ready to Sell: Guided Projects and Portfolio Development
Get Ready to Sell: Guided Projects and Portfolio development (Capstone) helps you put your sales learning into action. You will build a strong sales portfolio, prepare for real interviews, and work on a guided project inside a simulated company. You will also get hands-on experience with sales documentation and Zoho CRM tools. By the end of this course, you will be able to: — … [Read more...] about Get Ready to Sell: Guided Projects and Portfolio Development
Generative AI: Transform Your Customer Support Career
Generative AI is transforming how customer service teams proactively interact and support their customers. Customer or IT support professionals and managers who can leverage generative AI (GenAI) are in high demand, and this course gives you sought-after GenAI skills businesses need. During this course, you’ll discover how GenAI can transform customer interactions and … [Read more...] about Generative AI: Transform Your Customer Support Career
