Datafloq

Data and Technology Insights

Customer Service Summit West

Location: Hilton San Diego Mission Valley, San Diego, North America

The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world’s biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service.’

Join 150+ customer leaders and 25+ expert speakers – all working in-house at globally recognizable brands – and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!’

Hear from leaders at Samsung, JetBlue, Microsoft, Verizon, Twitter, Symantec, L’Occitane en Provence, Alaska Airlines, Wells Fargo, New York Jets, Rogers and gain actionable insight into 2018’s biggest challenges and opportunities:’

  • Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution – fully embed social, community, chat and messenger into your contact center operations
  • Personalization at Scale: Befriend your customer with a bespoke experience’
    Desilo your data and equip your agents with the knowledge and context to understand every customer
  • Proactive Support: Solve issues before they become complaints’
    Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates
  • Future Technologies: AI, Bots and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders

3 Reasons You Have to Attend The Customer Service Summit 2018.

1
Critical Insight from VP’s and Directors of Customer Service:‘In knowing where customer service is headed, VP-level execs from the world’s most biggest brands will share the decisions that will shape your role and future strategy. Get this invaluable insight to ensure you stay ahead’
2
A Cutting-Edge Agenda:‘Gain actionable insight on 2018’s biggest challenges and opportunities, as decided by you and your peers. Whether your focus is Social Media Customer Service, or broader multichannel care’ our tracked approach will tailor both days to your specific needs’
3
Learn from and Benchmark against 150+ Corporate Peers:‘We know that the best person to give you advice is someone that has direct, ‘tried-and-trusted’ experience. #INCITECS features corporate speakers, with a total focus on corporate priorities and learning. Get over 16 hours of best practice and future strategy planning with the world’s leading brands.’


Visit’https://events.incite-group.com/cs/‘or contact Josh Gordon:’
josh@incite-group.com‘for more information.