We've seen many changes in various industries already as a result of the tight integration of AI technology in them. Customer service is without doubt one of the most heavily impacted ones, and there are many reasons to believe that we're only seeing the tip of the iceberg in terms of what's possible there. Bots are all over the place now, and they can do many jobs … [Read more...] about The Dramatic Impact of AI and Chatbots on the Customer Service Sector
customer service
How AI-Powered Chatbots are Changing the Customer Experience
Chatbots have arrived. They're no longer the domain of sci-fi movies or high-tech companies. They've gone mainstream. Last year, more than two-thirds of consumers report interacting with a Chatbot. People are embracing them, too. 40% of consumers said they don't care whether it's a Chatbot or human that helps them as long as they get what they need. 47% of consumers say they … [Read more...] about How AI-Powered Chatbots are Changing the Customer Experience
How To Use Big Data to Improve Your Customer Service
Customer experience is everything. Recent research has revealed that 90 percent of buyers are willing to pay a premium for better customer experience. The key is understanding what an improved experience actually means for a customer, however. The rise of analytics has positioned companies to achieve closer customer analysis ”on a far greater scale than feedback surveys or … [Read more...] about How To Use Big Data to Improve Your Customer Service
Customer Intelligence & Data Analytics Summit
This is one of its kind event where we will be discussing How banks to truly understand their customers by leveraging customer insight into something actionable while complying with increasing regulatory scrutiny and striving to meet ever-rising customer expectations. 15+ leading industry speakers and experts who are behind this new momentum will jointly present it. It gathers … [Read more...] about Customer Intelligence & Data Analytics Summit
The Customer Service and Experience Summit
he Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more. Topics include: Customer Experience:'Align support … [Read more...] about The Customer Service and Experience Summit
