What is Sentiment Analysis? Sentiment analysis can be defined as analyzing the positive or negative sentiment of the customer in text. The contextual analysis of identifying information helps businesses understand their customers' social sentiment by monitoring online conversations. 1. Brand Monitoring A brand is not defined by the product it manufactures. It depends on how … [Read more...] about Applications of Sentiment Analysis
customer service
4 AI-Based Customer Support Use Cases
The digital era is not just upon us, it's here and it's getting new upgrades on a regular basis. To keep up with it ” and continue coming up with new tactics to keep the highly demanding customers happy ” you have to stay up to date with the latest tech innovations. This means adopting them before your competitors do and ensuring that they are working in your and your … [Read more...] about 4 AI-Based Customer Support Use Cases
What are the Pros and Cons of Using AI in Customer Experience?
The customer experience is crucial if you want to retain loyal customers and keep building your business. Companies should always be looking to find ways to improve the customer experience so that they continue giving the end-user exactly what they want while beating their competition. This is where Artificial Intelligence (AI) comes in. AI has changed the dynamics of the way … [Read more...] about What are the Pros and Cons of Using AI in Customer Experience?
Why are Product Managers obsessed with CX platforms in 2021?
The most critical skill identified in top-performing product managers is their obsession with customers and their customer experience. In a single day, a product manager makes multiple decisions keeping their customers in mind, and some of these questions might look like - What are the problems their customer is facing today? How to solve it? What is the best possible path to … [Read more...] about Why are Product Managers obsessed with CX platforms in 2021?
How Big Data Is Changing Business in 2021
Big data is probably the most important recent development. And, if I may say so, it is what is at the center of the fourth industrial revolution. Big data is changing the business landscape and the way businesses operate in more ways than you know. And, it's not limited to any industry or type of business, as big data benefits most industries. So, if you are not yet leveraging … [Read more...] about How Big Data Is Changing Business in 2021
