The amount of data generated by businesses every single day is colossal and its growing at an exponential rate. Many organisations are now reporting that they have a mass of unstructured data and no idea how to analyze it or use it in any way from emails to social media posts, customer letters to voicemail messages, theres now so much information to digest and analyze, … [Read more...] about How to Improve Big Data Analytics with Machine Learning
customer experience
Chief Customer Officer Forum- Sydney
The premiere event for Customer Experience Executives Pullman Sydney Hyde Park, Sydney, 28-29 November 2016 Putting the Customer at the Heart: CX Insight to Execution, Measurement and Success The Chief Customer Officer (CCO) is rapidly becoming fundamental' to modern day business. A recent survey by Gartner found that 65% of companies have the equivalent of a Chief … [Read more...] about Chief Customer Officer Forum- Sydney
VRevolution
VRevolution - hosted by Nasdaq - taking place December 16th, 2016 at the Nasdaq MarketSite, Times Square, NY. 300 Innovative Brands & 20 Amazing Experiences For many leading digital brands, Virtual Reality'is just a technology they can't afford to ignore and 2016 is the year that'claims will be staked, creative teams assembled, platforms chosen and strategies … [Read more...] about VRevolution
Digital Transformation – the Key to Customer Loyalty in the Insurance Industry
According to consumers, insurers are not keeping up with their expectations - and customers are not sticking around long enough to give them the opportunity to prove otherwise. Those in the insurance industry are well aware of the poor rankings in customer experience satisfaction scores and know that customer loyalty is at an all-time low. Customer churn due to declining … [Read more...] about Digital Transformation – the Key to Customer Loyalty in the Insurance Industry
How You Can Improve Customer Experience with Fast Data Analytics
In todays constantly connected world, customers expect more than ever before from the companies they do business with. With the emergence of big data, businesses have been able to better meet and exceed customer expectations thanks to analytics and data science. However, the role of data in your business success doesnt end with big data now you can take your data mining and … [Read more...] about How You Can Improve Customer Experience with Fast Data Analytics