Each time a customer support representative interacts with a customer, they create data that can be used to improve their products and services. Although that type of data is important, there's another kind of data that's just starting to be analyzed: immediate feedback on how a customer really feels. On the surface, they may appear calm and complacent, but they could be more … [Read more...] about How Machine Learning Can Help Businesses Leave Bad Customer Service In The Dust
customer experience
How Deep Learning Will Change Customer Experience
Deep learning is a sub-category within machine learning and artificial intelligence. It is inspired by and based on the model of the human brain to create artificial neural networks for machines. Deep learning will allow machines and devices to function in some ways as humans do. Dr. Rodrigo Agundez of GoDataDriven is a co-author of this article and very enthusiastic about the … [Read more...] about How Deep Learning Will Change Customer Experience
The Customer Service and Experience Summit Europe
The Customer Service Summit'is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more. Topics include: Customer Experience:'Align support … [Read more...] about The Customer Service and Experience Summit Europe
3 Ways to Ensure Customer Confidence in Your Big Data Strategy
With more and more data being collected on every transaction between individuals and organizations, companies and consumers everywhere are becoming increasingly concerned with security. Going by the numerous data breaches that have filled newsfeeds in the past few years, it is easy to understand why customers are wary about the safety of their private information. The fact of … [Read more...] about 3 Ways to Ensure Customer Confidence in Your Big Data Strategy
GDPR: an Opportunity to drive Customer Experience & Create Digital Trust
With consumer data privacy becoming a top priority in the current age, regulating authorities have jumped into the conundrum to ensure that users get the privacy they need for their personal data. One such regulatory authority that has come into the mix to ensure rights for all users online is the European Union. The EU announced the General Data Protection Regulation or GDPR, … [Read more...] about GDPR: an Opportunity to drive Customer Experience & Create Digital Trust