The retail industry, along with the financial sector, has always embraced technological advancements at their earliest and, reaped due benefits. That retail transformation is not just about technology adoption and, that technology itself continues to change -rather evolve- rapidly with each passing day, are a given. That brings us to the question: What would help retail to … [Read more...] about Retail Evolution (Re’volution) & Technology
customer experience
Seamless Customer Experience for Telecoms: A Practical Approach
In this age of data and convenience, customers across the globe are getting used to great customer experience from numerous companies. Big names such as Google, Apple, Amazon, and many others lead the way when it comes to ensuring a seamless customer experience. While these names lead the front, Telcos lag behind when it comes to their perception of great customer … [Read more...] about Seamless Customer Experience for Telecoms: A Practical Approach
Achieving Greater Customer Intimacy With Technology
We recently spoke with Dan Cantorna, Director of Data Innovation at Collinson Group to give us his thoughts on how the landscape was looking Data Science and the customer journey and here are his thoughts... Over the past year we have seen advances in facial recognition and next-generation voice technologies which provide an ever-improving Artificial Intelligence-based (AI) … [Read more...] about Achieving Greater Customer Intimacy With Technology
How Machine Learning Can Help Businesses Leave Bad Customer Service In The Dust
Each time a customer support representative interacts with a customer, they create data that can be used to improve their products and services. Although that type of data is important, there's another kind of data that's just starting to be analyzed: immediate feedback on how a customer really feels. On the surface, they may appear calm and complacent, but they could be more … [Read more...] about How Machine Learning Can Help Businesses Leave Bad Customer Service In The Dust
How Deep Learning Will Change Customer Experience
Deep learning is a sub-category within machine learning and artificial intelligence. It is inspired by and based on the model of the human brain to create artificial neural networks for machines. Deep learning will allow machines and devices to function in some ways as humans do. Dr. Rodrigo Agundez of GoDataDriven is a co-author of this article and very enthusiastic about the … [Read more...] about How Deep Learning Will Change Customer Experience