Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital transformation stands on four pillars; customer experience (CX), technology, workforce reskilling, … [Read more...] about Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX
customer experience
Chatbot Vs. Intelligent Virtual Assistant
Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between chatbots' and intelligent virtual … [Read more...] about Chatbot Vs. Intelligent Virtual Assistant
Understanding Bot Breaks, and How to Handle Them
This article has been authored by Swapan Rajdev, Co-Founder & CTO of Haptik One of the primary factors behind the growing appeal of Conversational AI is its ability to converse with people naturally. A lot of people expect to be able to speak to a chatbot or virtual assistant the same way they would with friends, family or co-workers. In an enterprise context, the … [Read more...] about Understanding Bot Breaks, and How to Handle Them
Why Chatbot for Insurance Agents are Imperative in This Day and Age
AI-driven automation has been a consistent goal for enterprises across verticals over the past several years; and recent events, particularly the COVID-19 pandemic, are only likely to make it a higher priority. The insurance sector is no exception to this trend. A 2017 study by McKinsey suggests that AI automation could reduce the cost of a claims journey by as much as … [Read more...] about Why Chatbot for Insurance Agents are Imperative in This Day and Age
4 Ways AI Integration in CRM Will Transform B2C Relationships
Many marketing professionals think about CRM automations regarding business advantages ” higher ROAS, improved efficiency, and faster growth. But what about the customer's perspective? Do AI-powered CRM platforms have an impact on the way customers interact with brands? Yes. And I have proof. Today, I'll share 4 of the major changes that pairing AI with CRM is bringing to the … [Read more...] about 4 Ways AI Integration in CRM Will Transform B2C Relationships