Why is Customer Experience the New MarketingStrategy? Many businesses work day in day out to devise strategies that could help them to get better traction in their businesses. However, businesses pick different aspects when it comes to giving preference. Nowadays, many businesses are giving importance to devise a strategy where customers are given the first preference. … [Read more...] about Why is Customer Experience the New Marketing Strategy?
customer service
Customer Satisfaction is dead. Say Hello! to a new best practice
Customer Success is just another buzzword, but does it really matter? Buzzwords come and go. However,a quick peek into their journey helps assess which are likely to stay. Consider this global comparison of various Customer-related terms, in the past 1.5 decades (source: Google Trends). This is a simple analysis of using Google Trend's Interest over time' feature. The … [Read more...] about Customer Satisfaction is dead. Say Hello! to a new best practice
Conversational AI in Healthcare: 2 Key Use Cases
If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it's that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs “ not only to deal with such crises, but to ensure the best possible healthcare outcomes even under normal circumstances. There can be no substitute for the … [Read more...] about Conversational AI in Healthcare: 2 Key Use Cases
The Customer Service Summit
The Customer Service Summit (June 8-9th, San Diego) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service and ensure your team is ready to meet changing customer demands. Join a community of 250+ professionals exploring the … [Read more...] about The Customer Service Summit
3 Innovative Customer Care Technologies You Should Know About
Needless to say, ensuring that your customers are receiving the best service possible is a top priority for your company. However, it's a goal that is easier said than done ”especially given that this is a goal of your competitors as well. So how do you stand out amongst your competition by offering world-class customer care to each and every customer? You should make use of … [Read more...] about 3 Innovative Customer Care Technologies You Should Know About
