Focusing on the customer experience has been the most effective way for an organisation to achieve success. It is not just about providing a service to your customers. It is about what happens before and after these service interactions that will truly transform your customers' experiences. The public sector in Australia is under increasing pressure to deliver more … [Read more...] about Transforming Public Sector Customer Service
customer experience
The Customer Experience Conference Engaging Journeys, Real Results
How Are 24 CX Directors Creating Exceptional, Insight-Led Journeys & Customer Experiences Which Deliver? Map End-To-End Customer Journeys, Analyse Consumer Data, Measure Feedback & ROI, Leverage Cutting-Edge Digital, Social & Technology Innovations & Drive Customer-Focused Cultures For Outstanding, Consistent Multi-Channel Strategies. A One-Day, Brand-Led … [Read more...] about The Customer Experience Conference Engaging Journeys, Real Results
4 Ways Artificial Intelligence Is Disrupting the Web Hosting Industry
Artificial intelligence is transforming many industries both on and offline. One that has seen significant change is web hosting. AI is improving the website experience for businesses around the world. Cloud hosting presents an excellent platform for integrating AI software. It helps to speed learning, discover improvements, and streamline services. AI solutions can keep up … [Read more...] about 4 Ways Artificial Intelligence Is Disrupting the Web Hosting Industry
Big Data Analytics & Effective CEM Strategy in Financial Services 2017
Big Data Analytics & Effective CEM Strategy in Financial Services World Summit 2017 draws together highly-regarded expert speakers from across the ecosystem of financial services industry and big data analytics solution providers to present to you the latest key trends and development in big data analytics and effective CEM strategy. The highlights of the summit will be … [Read more...] about Big Data Analytics & Effective CEM Strategy in Financial Services 2017
Digital Transformation Starts with Customer Experience
I attended the interview with Nick Drake, Senior Vice President, Direct to Consumer at T-Mobile and Otto Rosenberger who serves as CMO at the Hostelworld Group at the Adobe Summit. The key take away of the entire session was that customer experience is the beginning and the core of digital transformations “ it is where it all begins. T-Mobile and Hostelworld are completely … [Read more...] about Digital Transformation Starts with Customer Experience