The Customer Experience Conference Engaging Journeys, Real Results

How Are 24 CX Directors Creating Exceptional, Insight-Led Journeys & Customer Experiences Which Deliver?

Map End-To-End Customer Journeys, Analyse Consumer Data, Measure Feedback & ROI, Leverage Cutting-Edge Digital, Social & Technology Innovations & Drive Customer-Focused Cultures For Outstanding, Consistent Multi-Channel Strategies.

A One-Day, Brand-Led Conference & Networking Event,
27th February 2018, Millennium Mayfair, London.

Email your corporate email address to [email protected] to see the agenda.

1. Conversion-Boosting Customer Journey Mapping & Transformation: Track and deliver outstanding, best-in-class customer experiences across all touchpoints, every time
2. Mission-Critical Customer Insights Through Savvy Data Analysis: Expertly navigate customer trends with timely and cost-e?ective data analytics
3. Reap The Rewards Of Digital Adoption: Transform your digital experiences and explore exciting upcoming innovations to drive engagement and pro?t
4. Consistent, Integrated Multi-Channel Experiences: Drive engagement, retention and sales through seamlessly-aligned journeys
5. Prove Bottom-Line Impact: Innovative metrics to e?ectively measure and present concrete ROI ?gures
6. Leverage The Customer Voice & Feedback: Leading methods in measuring experience and gauging pain points to exceed customer expectations
7. Win Big With Forward-Thinking Technology & Innovations: Explore how AI, automation and upcoming technologies are tipped to reshape and disrupt the customer experience landscape
8. The Full Power Of Social Media!‘Gain crucial customer insight and feedback and provide real-time, exceptional customer service
9. Power Retention, Drive Loyalty: Decrease drop-o?s and maximise conversions to boost pro?ts and customer satisfaction
10. Excite & Engage Internal Teams For Customer-Centric Cultures: Advanced engagement and inter-department strategies to build exceptional customer experiences

3 Years Of Insight, Inspiration & Innovation…What’s New For 2018?

• 24 Cross-Sector Customer Experience Leaders Speaking From The Front Line
• Advanced, Cross-Sector Focus Covering: Retail, Finance, Transport, Gambling, Public Sector, Utilities, Telecoms, Charities & Much More
• 11 Advanced Sessions Focused On Your’CX Challenges
• 5 Peer-To-Peer Discussions On:’Social Media Engagement, Convince The Board, Customer Insight, Customer Journeys & The Personal Touch
• Practical Takeaways
• Speed Networking
• 2 Conference Chairmen
• Meet The Speakers Area
• Central London Networking’Venue
• Open Q&A
• 1 Unmissable Day