How Are 24 CX Directors Creating Exceptional, Insight-Led Journeys & Customer Experiences Which Deliver?
Map End-To-End Customer Journeys, Analyse Consumer Data, Measure Feedback & ROI, Leverage Cutting-Edge Digital, Social & Technology Innovations & Drive Customer-Focused Cultures For Outstanding, Consistent Multi-Channel Strategies.’
A One-Day, Brand-Led Conference & Networking Event,’
27th February 2018, Millennium Mayfair, London.’
Email your corporate email address to brochure@thecustomerconference.com to see the agenda.’
- Conversion-Boosting Customer Journey Mapping & Transformation: Track and deliver outstanding, best-in-class customer experiences across all touchpoints, every time
- Mission-Critical Customer Insights Through Savvy Data Analysis: Expertly navigate customer trends with timely and cost-e?ective data analytics
- Reap The Rewards Of Digital Adoption: Transform your digital experiences and explore exciting upcoming innovations to drive engagement and pro?t
- Consistent, Integrated Multi-Channel Experiences: Drive engagement, retention and sales through seamlessly-aligned journeys
- Prove Bottom-Line Impact: Innovative metrics to e?ectively measure and present concrete ROI ?gures
- Leverage The Customer Voice & Feedback: Leading methods in measuring experience and gauging pain points to exceed customer expectations
- Win Big With Forward-Thinking Technology & Innovations: Explore how AI, automation and upcoming technologies are tipped to reshape and disrupt the customer experience landscape
- The Full Power Of Social Media!‘Gain crucial customer insight and feedback and provide real-time, exceptional customer service
- Power Retention, Drive Loyalty: Decrease drop-o?s and maximise conversions to boost pro?ts and customer satisfaction
- Excite & Engage Internal Teams For Customer-Centric Cultures: Advanced engagement and inter-department strategies to build exceptional customer experiences
3 Years Of Insight, Inspiration & Innovation…What’s New For 2018?
- 24 Cross-Sector Customer Experience Leaders Speaking From The Front Line
- Advanced, Cross-Sector Focus Covering: Retail, Finance, Transport, Gambling, Public Sector, Utilities, Telecoms, Charities & Much More
- 11 Advanced Sessions Focused On Your’CX Challenges
- 5 Peer-To-Peer Discussions On:’Social Media Engagement, Convince The Board, Customer Insight, Customer Journeys & The Personal Touch
- Practical Takeaways
- Speed Networking
- 2 Conference Chairmen
- Meet The Speakers Area
- Central London Networking’Venue
- Open Q&A
- 1 Unmissable Day
