Focusing on the customer experience has been the most effective way for an organisation to achieve success. It is not just about providing a service to your customers. It is about what happens before and after these service interactions that will truly transform your customers’ experiences.’
The public sector in Australia is under increasing pressure to deliver more effective, efficient and responsive public services. Government organisations at all levels are prioritising the customer experience. Digital technologies play a key role in the process, as they have the ability to transform the way the public sector operates and delivers customer services.’
Attend the Transforming Public Sector Customer Service Conference & learn practical strategies to:
- Leverage‘technologies‘to attain’omni-channel success
- Improve‘your workplace’culture‘for’service delivery excellence
- Lead a’smooth change management process
- Transition‘from customer service to customer experience
Who will attend? Senior Executives & Directors from Federal, State & Local Government‘with responsibilities for:
- Customer Service
- Customer Experience
- Client Services
- Service Delivery
- Customer Relations
- Contact Centres
Attend to learn:
- Lead & support‘your workforce for’effective transformational change
- Leverage‘digital platforms‘to’improve customer service delivery
- Re-imagine customer service strategiesto’enhance customer experience
Workshops: Workshop A – School provisioning planning in practice
Wednesday 14th February 2018, 5:00pm – 8:00pm’
Workshop leader:’Chris O’Connor,’Data & Digital Manager,’City of Casey’
In this workshop, you will learn practical strategies to set your organisation up for sustainable transformation in order to effectively deliver value.’
Site Tour B – Teachers Mutual Bank Homebush Office
Thursday 15th February 2018, 9:00am’
12:00pm’
Workshop leader: Tim Powell National, Contact Centre Manager,’Teachers Mutual Bank’
Join this site tour to see how a leading corporate organisation manages their contact centre to provide customer service excellence.’
Workshop C – How to consolidate customer data to improve the omni-channel experience
Thursday 15th February 2018, 1:00pm’
4:00pm’
Workshop leader:’Tim Powell National,’Contact Centre Manager,’Teachers Mutual Bank’
This interactive workshop will provide you with practical strategies to effectively consolidate data to improve customer’s experience across the multiple contact channels.
