The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world's biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service. Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and … [Read more...] about Customer Service Summit West
customer experience
Insurance Customer Engagement Europe 2018, 19 – 20 June, London, UK
Insurance Customer Engagement Europe 2018 (19-20 June, London, UK)'will be placing the customer at the forefront of all conversations; reimagining the insurance marketing, acquisition and retention cycle to build lifetime customer engagement. The insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever … [Read more...] about Insurance Customer Engagement Europe 2018, 19 – 20 June, London, UK
Insurance AI and Analytics USA 2018, June 27-28, Chicago
Carriers are looking to meet customer demands and deliver continuous business growth without dramatically increasing costs. Insurance AI & Analytics USA (June 27-28, Chicago) will explore how carriers can take advantage of AI, machine learning, chatbots and more to deliver both operational efficiency and a seamless, omnichannel customer experience. Deploying AI, machine … [Read more...] about Insurance AI and Analytics USA 2018, June 27-28, Chicago
Connected Insurance Summit Europe 2018, 11-12 June, London
Join 300+ insurance innovators, who are pioneering connected products and services for insurance. IoT is just a technology. IoT-enabled product and service transformation is where the real opportunity lies. Over 2 days, join 300 of your peers'to debate the future of connected insurance. Discover the new products and services that are delivering experiences worth paying for, … [Read more...] about Connected Insurance Summit Europe 2018, 11-12 June, London
AI’s Impact on Retail: Examples of Walmart and Amazon
Artificial Intelligence or AI is expected to be in major demand by retail consumers due to its ability to make interactions in retail as flawless and seamless as possible. Many of us do realise the potential of AI and all that it is capable of, along with the support of Machine Learning or ML, but don't realise that the implementation of AI in certain segments has already … [Read more...] about AI’s Impact on Retail: Examples of Walmart and Amazon