Artificial intelligence (AI) is slowly seeping into every aspect of technology. From smart speakers to chatbots, and analytics to automation, AI is becoming the new standard in digital applications and interactions. In fact, the growth of the global AI market in 2019 rose to 154%, and by 2021 it's predicted that 80% of emerging technologies will have AI foundations. Technology … [Read more...] about Should Consumers Trust AI with High-Stakes Decisions?
customer experience
How Businesses Are Making Their Sites More Accessible for 2020
If you take a look around, you'll notice that parts of our world operate in a way to promote inclusivity for people with disabilities. Buildings often have ramp entrances, guide rails, and elevators for visitors that have limited mobility. Signs and plaques outside of bathrooms have braille writing for the visually impaired. The reason why many businesses have these types of … [Read more...] about How Businesses Are Making Their Sites More Accessible for 2020
The Customer Service Summit
The Customer Service Summit (June 8-9th, San Diego) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of customer service and ensure your team is ready to meet changing customer demands. Join a community of 250+ professionals exploring the … [Read more...] about The Customer Service Summit
How Marketers Can Use Data And Word-of-Mouth To Optimize Performance In 2020
Most businesses have gone digital, and companies have invested their marketing budget in SEO and PPC. Traditional marketing methods, in turn, have lost their edge and fallen by the wayside. Or have they? Some old marketing tenets are just so fundamentally solid that they're still relevant and effective even in the age of internet marketing. Word-of-mouth (WOM) ” the premise … [Read more...] about How Marketers Can Use Data And Word-of-Mouth To Optimize Performance In 2020
5 Ways AI and Big Data Are Changing the Customer Experience
AI-driven technologies (e.g., natural language processing and machine learning) are now used in many customer service applications to help brands deliver an outstanding customer experience that will drive sales and increase customer retention. In fact, 78% of contact center professionals believe that AI will have a positive impact on call center applications and 77% are … [Read more...] about 5 Ways AI and Big Data Are Changing the Customer Experience