A good route to a desirable destination depends on having a good map. Companies pour money into their business intelligence systems, and why shouldn't they? It's a worthy expense for most of them just on the rationale that these systems keep leadership informed on the present and prepared for the future. This is especially true if they employ a specialized data scientist who … [Read more...] about Quality Data Operations Call For A Frictionless User Experience
customer experience
Big Data Means Big Money: Why Businesses That Use Big Data Are More Profitable
Big data has dramatically changed the way most businesses operate. While the power of big data has been around for a while, it is only in recent years that companies across various industries have started leveraging it to its full potential. In its simplest form, big data is a collection of information from many sources. This data is usually collected in one of three … [Read more...] about Big Data Means Big Money: Why Businesses That Use Big Data Are More Profitable
Why Data Privacy is a Crucial Part of Customer Experience?
The world runs on data. And businesses that collect and process them are extremely valuable and powerful. But then, no one has the right to intrude on data privacy and violate their customers trust ” no, not even the massive brands that drive the global economy. Notorious incidents like the Wells Fargo scandal in 2016 led us to believe that we live in the worst time of data … [Read more...] about Why Data Privacy is a Crucial Part of Customer Experience?
Design IoT products that improve Customer Experience
Organisations are increasingly focusing on customer experience (CX), and it is overtaking pricing and product development as the key brand differentiator. IoT is already impacting CX We should keep in mind that IoT customers are not just those who enjoy the advantages of a Smart Home or the patients that share health and wellness data from wearables and medical devices with … [Read more...] about Design IoT products that improve Customer Experience
DIGITAL CUSTOMER EXPERIENCE FORUM 2019
In business world the customer is king, and same applies to the Banking, Finance services and Insurance (BFSI) sector the focus MJDVent International's 2019 Digital Customer Experience Forum (DCxForum2019) holding in Nairobi, Kenya on the 28th 29th of November. Study has revealed that 49 percent of customers have only 'moderate trust' in their primary financial institute … [Read more...] about DIGITAL CUSTOMER EXPERIENCE FORUM 2019