A new methodology of business has shaken up retail sales by shifting the relationship between brands … The Rise of D2C (Direct-to-Customer) BrandsRead more
customer experience
Should Consumers Trust AI with High-Stakes Decisions?
Artificial intelligence (AI) is slowly seeping into every aspect of technology. From smart speakers to chatbots, … Should Consumers Trust AI with High-Stakes Decisions?Read more
How Businesses Are Making Their Sites More Accessible for 2020
If you take a look around, you’ll notice that parts of our world operate in a … How Businesses Are Making Their Sites More Accessible for 2020Read more
The Customer Service Summit
The Customer Service Summit (June 8-9th, San Diego) brings together an unrivalled list of senior customer … The Customer Service SummitRead more
How Marketers Can Use Data And Word-of-Mouth To Optimize Performance In 2020
Most businesses have gone digital, and companies have invested their marketing budget in SEO and PPC. … How Marketers Can Use Data And Word-of-Mouth To Optimize Performance In 2020Read more