Reports of spectacular developments in technology are routinely emerging in the media and this is expected to be the new normal as innovations transform our lives, as we move into the digital era. These developments can be classified into two types “ one that touches our lives directly, and the other that touches our lives indirectly. By far, the most popular technologies in … [Read more...] about Virtual Reality has the Potential to Increase Business Agility and Flexibility
customer centricity
Retail Evolution (Re’volution) & Technology
The retail industry, along with the financial sector, has always embraced technological advancements at their earliest and, reaped due benefits. That retail transformation is not just about technology adoption and, that technology itself continues to change -rather evolve- rapidly with each passing day, are a given. That brings us to the question: What would help retail to … [Read more...] about Retail Evolution (Re’volution) & Technology
The Customer Service and Experience Summit Europe
The Customer Service Summit'is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to advance customer support through AI, self-service, social customer care, multichannel integration, automation, empowered agents and more. Topics include: Customer Experience:'Align support … [Read more...] about The Customer Service and Experience Summit Europe
Customer Service Summit West
The Customer Service Summit West (June 7-8, San Diego); brings together an unrivalled list of senior leaders from the world's biggest brands, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service. Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and … [Read more...] about Customer Service Summit West
Insurance Customer Engagement Europe 2018, 19 – 20 June, London, UK
Insurance Customer Engagement Europe 2018 (19-20 June, London, UK)'will be placing the customer at the forefront of all conversations; reimagining the insurance marketing, acquisition and retention cycle to build lifetime customer engagement. The insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever … [Read more...] about Insurance Customer Engagement Europe 2018, 19 – 20 June, London, UK
