Artificial intelligence (AI) isn't just a buzzword anymore. Its uses span far and wide, from search engines, machine translations, cybersecurity, and much more. However, one of its most common applications is seen in Conversational AI. We commonly see it manifest as virtual assistants like Alexa and Siri, but its applications are far deeper, especially on the business front in … [Read more...] about What Is Conversational AI and How Does It Work?
Conversational AI
Conversational AI in Insurance
Conversational AI has already started to disrupt the insurance sector. AI-powered insurance chatbots and virtual assistants have made the customer care experience a lot more seamless “ instantly resolving routine queries end-to-end, automating the claims filing process, and more. They also serve as a powerful tool for lead generation “ engaging prospective customers and … [Read more...] about Conversational AI in Insurance
How to Build an eCommerce Chatbot
What is an e-commerce Chatbot? An e-commerce Chatbot is an Intelligent Virtual Assistant (IVA) powered with Artificial Intelligence and Machine Learning capabilities. It is designed to transform the digital shopping experience for customers while increasing revenue and reducing costs for e-commerce businesses. With in-built NLU models, these chatbots enable e-commerce brands to … [Read more...] about How to Build an eCommerce Chatbot
Understanding Bot Breaks, and How to Handle Them
This article has been authored by Swapan Rajdev, Co-Founder & CTO of Haptik One of the primary factors behind the growing appeal of Conversational AI is its ability to converse with people naturally. A lot of people expect to be able to speak to a chatbot or virtual assistant the same way they would with friends, family or co-workers. In an enterprise context, the … [Read more...] about Understanding Bot Breaks, and How to Handle Them
Why Conversational AI is the Perfect Lead Generation Tool for Insurance Brands
According to Accenture, as many as 79% of insurance executives believe that AI will transform the way their companies communicate with customers. The insurance sector, like many other verticals, has certainly benefited tremendously from AI automation. Conversational AI, in the form of chatbots or virtual assistants, serves as the perfect automated insurance agent “ educating … [Read more...] about Why Conversational AI is the Perfect Lead Generation Tool for Insurance Brands
