Running a business is all about winning customer experiences, which is best done by being available to them anytime they want to connect. In the era of instant gratification, customers want immediate response to their queries and resolution for their issues. You cannot expect them to wait for getting an answer to an email or queue up with a ticketing solution. They want … [Read more...] about How Artificial Intelligence Is Poised To Transform Contact Center Customer Experience
SaaS
How Cloud Communication Proves Itself a Reliable Communication Technology?
Every business wants to get customers' attention, loyalty, and trust in their services because all these factors bring growth and help to reach on heights. But to ensure these factors in your business, you need to have a good communication solution as communication plays a vital role in creating a loyal customer base. We all have seen a rapid change in communication solutions … [Read more...] about How Cloud Communication Proves Itself a Reliable Communication Technology?
Big Data & AI Toronto
The Big Data & AI Toronto Conference and Expo returns for a 5th edition'on September 29-30, 2020 with a brand new format. The event will be going hybrid meaning that participants will have the choice the attend the event either in-person at the Metro Toronto Convention Centre or online from the comfort of their home. 2016 to 2019 have proved to be game-changing years … [Read more...] about Big Data & AI Toronto
CCPA vs GDPR: What Do Companies Need to Know?
The GPPR or the General Data Protection Regulation was introduced to reform data protection for its citizens across the European Union. It went into effect last year and has been making headlines ever since. Following suit, the California Consumer Privacy Act or CCPA was quickly introduced and passed by the California state legislature and is slated to go into effect on … [Read more...] about CCPA vs GDPR: What Do Companies Need to Know?
Why Data Privacy is a Crucial Part of Customer Experience?
The world runs on data. And businesses that collect and process them are extremely valuable and powerful. But then, no one has the right to intrude on data privacy and violate their customers trust ” no, not even the massive brands that drive the global economy. Notorious incidents like the Wells Fargo scandal in 2016 led us to believe that we live in the worst time of data … [Read more...] about Why Data Privacy is a Crucial Part of Customer Experience?
