While historically, there are always misunderstandings about a new technology or methodology, it seems to be even worse when it comes to generative AI. This is in part due to how new generative AI is and how fast it has been adopted. In this post, I'm going to dive into one aspect of generative language applications that is not widely recognized and that makes many use cases I … [Read more...] about No, That Is Not A Good Use Case For Generative AI!
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Why Does KYC Matter For Fintech Companies?
When it comes to fintech companies, knowing who their customers are, verifying that they are who they claim to be and making sure that their platform isn't misused to commit fraud of any kind is vital to maintaining a brand image and complying with government regulations. This is the essence of KYC (Know Your Customer) processes. It applies to all fintech companies ranging … [Read more...] about Why Does KYC Matter For Fintech Companies?
How to Use AI Technology for Better Customer Experience
In a hypercompetitive market, organizations are increasingly turning to technology to engage and retain their customers. The utilization of AI technology for enhanced customer experience is no more a far-fetched imagination but a very present reality. Businesses are already using AI and machine learning for lead generation, customer acquisition, and the delivery of better … [Read more...] about How to Use AI Technology for Better Customer Experience
Customer Data Platform (CDP) vs Master Data Management (MDM)
Customer Data Platform (CDP) vs Master Data Management (MDM)  There's no doubt about it “ the key to retaining customers isn't about fighting price wars, it's offering them the best experience possible. Customers like being wooed and to do this, the right way, businesses need to understand their customers. This is why customer data is so important. You need to know what is in … [Read more...] about Customer Data Platform (CDP) vs Master Data Management (MDM)
Build Better Relationships With Customers Using These Four Technologies
Relationships are essential to businesses. Customers who like the company and its employees are more likely to refer friends, post reviews, and stay with the company for a long time. That's why it's crucial to maintain a friendly environment in your store or workplace. Today, there are several ways businesses can interact with their customers to build relationships as well as … [Read more...] about Build Better Relationships With Customers Using These Four Technologies
