In a hypercompetitive market, organizations are increasingly turning to technology to engage and retain their customers. The utilization of AI technology for enhanced customer experience is no more a far-fetched imagination but a very present reality.Businesses are already using AI and machine learning for lead generation, customer acquisition, and the delivery of better … [Read more...] about How to Use AI Technology for Better Customer Experience
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Customer Data Platform (CDP) vs Master Data Management (MDM)
Customer Data Platform (CDP) vs Master Data Management (MDM) There's no doubt about it “ the key to retaining customers isn't about fighting price wars, it's offering them the best experience possible. Customers like being wooed and to do this, the right way, businesses need to understand their customers. This is why customer data is so important. You need to know what is in … [Read more...] about Customer Data Platform (CDP) vs Master Data Management (MDM)
Build Better Relationships With Customers Using These Four Technologies
Relationships are essential to businesses. Customers who like the company and its employees are more likely to refer friends, post reviews, and stay with the company for a long time. That's why it's crucial to maintain a friendly environment in your store or workplace. Today, there are several ways businesses can interact with their customers to build relationships as well as … [Read more...] about Build Better Relationships With Customers Using These Four Technologies
The Future of Insurance USA 2021
The Future of Insurance USA 2021 (June 22-24, Online) is where CEOs and C-level executives come together to redefine the future of insurance as we know it. Providing you with strategies transform trends and risks into opportunity and improved customer experience. This is the only meeting in the world combining tech, innovation with a customer-driven agenda. The time's up … [Read more...] about The Future of Insurance USA 2021
Automotive Retail 2021
The automotive industry has undergone dramatic digital change, whilst the sales process and showroom model has remained the same. COVID-19 has caused huge disruption and accelerated dealerships and OEMs to revisit their sales process. For 2021, we must figure out how to execute this new online and offline customer relationship to meet customers changing expectations. As this … [Read more...] about Automotive Retail 2021
