Customer service can make or break your business, but technology can help. It's an essential tool for crafting experiences that attract and retain consumers. Whether a personalized recommendation popping up on a user's screen, a helpful chatbot or a seamless mobile app experience, these technologies can turn a one-time buyer into a lifelong patron. The transformative power of … [Read more...] about 10 Ways Technology Can Improve Customer Experience
customer experience
How Conversational AI Can Help Startups Better Understand Their Customers
From smartphones to website architecture, conversational artificial intelligence is all the rage. A subsection of AI, it understands what you say and can hold an intuitive conversation. Modern consumers want quick answers and fast resolution - often an insurmountable task for the customer support staff. This is where conversational AI comes into play. The technology combines … [Read more...] about How Conversational AI Can Help Startups Better Understand Their Customers
Top 10 Emerging Technologies to Improve Customer Experience
With many businesses appearing on the market, it gives more power for customers to choose different alternatives available in the marketplace. It is no wonder that business owners try to better understand their customers' requirements and give them a great experience. Meeting customer expectations is a challenging task. According to Salesforce, 67% of customers report higher … [Read more...] about Top 10 Emerging Technologies to Improve Customer Experience
Personalization Vs. Hyper-Personalization: Benefits, Limitations and Potential
The advent of digital technologies and the rise of e-commerce have drastically changed the way customers interact with businesses. With no dearth of options for products and services at their fingertips, customers have come to expect a level of personalization and convenience that was once unimaginable. This voracious appetite for immediate gratification has pushed marketers to … [Read more...] about Personalization Vs. Hyper-Personalization: Benefits, Limitations and Potential
World Class Digital Transformation & Innovation 2023
First-mover digital and customer-focused companies across Europe to congregate in Frankfurt in March 2023 Leading digital and customer-focused companies in Europe will gather at this year's World Class Digital Transformation & Innovation 2023 networking-business conference, held on the 15th and 16th of March in Frankfurt, Germany. Following the success of more than ten … [Read more...] about World Class Digital Transformation & Innovation 2023
