There is a lot more buzz around the need to improve customer experience than guidance on doing that. Major blame for the issues goes to the insatiable expectations of the customers. No matter how exceptional your customer service experience is, customers will get used to it within some time, and it won't feel exceptional. Hence, innovation is the fundamental driving force of … [Read more...] about Improve Customer Service Experience: Take the AI Way
customer experience
11 Technologies Shaping the Future of Customer Engagement
As we know, the pace of innovation has been absolutely incredible in the past few years, which has changed customer experience from its very core. Companies are leveraging technology to deliver value to customers. Amazon is using AI and ML to engage with their customers, Walmart is acquiring digital startups like Bonobos, and lifestyle and hospitality giants "Gucci" and … [Read more...] about 11 Technologies Shaping the Future of Customer Engagement
5 Ways Data Quality APIs can Drive P&C Insurance Innovations
Insurance is booming and as the number of entrepreneurs in the sector grows, so does the competition. As a customer looking for property and casualty insurance, there are plenty of options to choose from. So it becomes important for insurance providers to focus on giving customers a good experience. Insurance entrepreneurs have found that investing in the digital space and … [Read more...] about 5 Ways Data Quality APIs can Drive P&C Insurance Innovations
Reuters Events – Customer Service & Experience USA 2020
The Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world's most powerful and innovative brands. Join 10,000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service. In celebration of our 10th … [Read more...] about Reuters Events – Customer Service & Experience USA 2020
Reuters Events – Customer Service and Experience Summit Europe
The Premier Global Gathering for the Customer-Focused Community. The Customer Service and Experience Summit Europe (26th-27th August) is the must attend event for those looking to deliver seamless and personal customer service. The time has come for service and experience professionals to move from talking about change to actioning it. No longer is support a cost-centre, … [Read more...] about Reuters Events – Customer Service and Experience Summit Europe