Industries across the spectrum are exploring the use of Artificial Intelligence (AI) for transformation. The mortgage industry is no exception. We explored how AI Chatbots would transform the mortgage industry in 2021. The shift, while being all-pervasive, will play a vital role in accelerating the mortgage loan process. Effective lending and mortgage processes are vital … [Read more...] about How Mortgage Chatbots Accelerate the Mortgage Loan Process
customer experience
Augmenting Wealth using AI Technology
It is no secret that AI-powered intelligent chatbots are on the rise. In fact, in a recent Statista study, by 2024, the global chatbots market will expand beyond $994 million. McKinsey Global Institute found that by 2020, companies will have spent $1 trillion to invest in artificial intelligence (AI) technologies. Wealth management chatbots, powered by conversational Artificial … [Read more...] about Augmenting Wealth using AI Technology
4 Customer Experience Trends for E-commerce Industries in 2021
The US Bureau of Labor Statistics survey estimates that online shopping during COVID-19 accounts for $158 billion in sales that would otherwise have taken place in physical retail stores. According to Salesforce's State of the Connected Customer report: Customers turn up to 9 channels on average while exploring product options and making purchases 76% of customers prefer … [Read more...] about 4 Customer Experience Trends for E-commerce Industries in 2021
How Nonprofits Can Leverage Journey Mapping to Solve Their Challenges
Running a non-profit organization can be a truly rewarding experience. However, there are a lot of challenges that can hinder your growth, decrease your impact, or shut down the organization altogether. Some of such challenges take place in the environment such as changing regulations, tax reforms, and increasing competition for both donors and volunteers, while others happen … [Read more...] about How Nonprofits Can Leverage Journey Mapping to Solve Their Challenges
AI and Customer Experience: 5 Benefits of AI-Enhanced CX
If you're not already taking advantage of AI-based technologies for marketing and managing your business, you're missing out. Today, more companies are leveraging AI to help improve engagement and overall customer experience. Over the last four years, the use of AI among enterprise businesses has increased by 270%, to the point that most customers handle most of their … [Read more...] about AI and Customer Experience: 5 Benefits of AI-Enhanced CX