By 2020, approximately 20.4 billion devices are estimated to be connected to the internet. These IoT devices are getting smarter, connecting to intelligent applications, such as Amazon's Alexa or Apple's Siri, and helping consumers make transactions and complete tasks. However, they are also sparking conversational AI, and it stands to change customer service. Explore … [Read more...] about How Conversational AI Will Change Customer Service
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Business of Bots
Business of Bots: AI powered chat and voice bots are leading the way in automating conversation and common customer facing processes to deliver real results in branding strategy, marketing, sales and customer service. 'Attend Business of Bots this October and find out how leading brands such as Staples, Kia, Autodesk, Aeromexico, The Golden State Warriors, American Express, … [Read more...] about Business of Bots
Are Algorithms Taking Over Our World?
Algorithm: a set of instructions given to a set of input data to determine an output. Quite simple really. It's like math, but a bit more complicated. Are algorithms going to take over the world? Well, after listening to this TED Talk, seems like they already rule the call centers. That's right. The infamous: "This call may be recorded or monitored for quality assurance … [Read more...] about Are Algorithms Taking Over Our World?
