For any business, data is a great tool to understand your audience and their brand perception. Data helps inform decisions about marketing and the best ways to approach customers. However, because so many consumer interactions with brands are quick and social, it is tough to make sense of what you're seeing. We'll explain what conversational analysis is and how big data … [Read more...] about Utilizing Conversational Analysis to Maintain Accurate Audience Data
Chatbots and live chats are the two most effective methods to scale up the quality of customer service operations. Despite having the same intentions, chatbots and live chats offer different user experiences. This article discusses the top parameters you need to consider before deciding which is the best. Responding to customer queries in the nick of time is the best way to … [Read more...] about Chatbots and Live Chats! Who Wins? What Should You Expect?
We've seen many changes in various industries already as a result of the tight integration of AI technology in them. Customer service is without doubt one of the most heavily impacted ones, and there are many reasons to believe that we're only seeing the tip of the iceberg in terms of what's possible there. Bots are all over the place now, and they can do many jobs … [Read more...] about The Dramatic Impact of AI and Chatbots on the Customer Service Sector
Do I need to integrate chatbot on my e-commerce website? Will my business benefit from it? These are the kind of questions that we get from our clients. And our answers has always been, YES. Not because we are in this industry. But, because we believe in AI-bot technology. Increasing e-commerce sales is not easy, and with this type of competition in the marketplace where … [Read more...] about 6 Ways to Boost Your E-commerce Sales with a Chatbot
A decade ago, the idea of using an AI-powered virtual assistant seemed like a far-off, sci-fi dream. Though Apple's Siri was operational back in 2010, Google was capable of processing voice-based search queries even further back ”though neither service was very effective or satisfying to use. Today, more than 47.3 million adults in the United States are using a smart … [Read more...] about The Virtual Assistant Revolution is Coming. Here’s What Businesses Should Know