As customer experience becomes one of the primary drivers of growth, banks, and financial services institutions are increasingly looking at innovative technology solutions to simplify customer journeys as a strategic tool for growth. Conversational AI is making a mark as a primary agent of change as banks attempt to increase customer satisfaction while making their processes … [Read more...] about Can Credit card Chatbots Double Your Customer Base?
Conversational AI
Augmenting Wealth using AI Technology
It is no secret that AI-powered intelligent chatbots are on the rise. In fact, in a recent Statista study, by 2024, the global chatbots market will expand beyond $994 million. McKinsey Global Institute found that by 2020, companies will have spent $1 trillion to invest in artificial intelligence (AI) technologies. Wealth management chatbots, powered by conversational Artificial … [Read more...] about Augmenting Wealth using AI Technology
9 Best Chatbots in the Financial Services Industry
As user's expectations grow, AI is playing an increasingly important role in the financial services industry to keep with the expectations. Many financial companies are experimenting with chatbots both for offering new and better financial services to their customers and for general customer service. The chatbots in the finance industry add significant value to the user … [Read more...] about 9 Best Chatbots in the Financial Services Industry
Automate and Scale Service Desk Support
AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire - Sundar Pichai With the growing size of organizations, internal IT service requests are growing exponentially. IT Service Management (ITSM) teams are still struggling to keep up with the SLA, manage efficient resource allocation and scale up … [Read more...] about Automate and Scale Service Desk Support
4 Customer Experience Trends for E-commerce Industries in 2021
The US Bureau of Labor Statistics survey estimates that online shopping during COVID-19 accounts for $158 billion in sales that would otherwise have taken place in physical retail stores. According to Salesforce's State of the Connected Customer report: Customers turn up to 9 channels on average while exploring product options and making purchases 76% of customers prefer … [Read more...] about 4 Customer Experience Trends for E-commerce Industries in 2021
