Like all other businesses, insurance companies are looking at digital transformation as a critical factor for survival and growth in times to come. Customer experience through personalization and automation is the outward manifestation of this transformation. Internally, automation is the key driver for efficiency. Adopting Artificial Intelligence (AI) makes the process easier … [Read more...] about How to Automate Insurance Claims with Chatbots?
Conversational AI
Enhancing Your Virtual Assistant’s Emotional Intelligence
While implementing virtual assistant solutions, there is understandably a great deal of emphasis on the intelligence of the solution. After all, it is essential for the assistant to know what the customer wants, and what it needs to do to fulfill that requirement. However, to unlock the true potential of Conversational AI to deliver exceptional customer experience, it is also … [Read more...] about Enhancing Your Virtual Assistant’s Emotional Intelligence
6 Ways to Effectively Increase Your Conversion Rate with Chatbots
6 Ways to Effectively Increase Your Conversion Rate with Chatbots It goes without saying that the internet has drastically transformed our buying pattern. Today, we shop, watch, communicate, relax, and learn things online. It has also massively contributed to the growth of online businesses. But the irony is that most online businesses struggle to retain their visitors, let … [Read more...] about 6 Ways to Effectively Increase Your Conversion Rate with Chatbots
5 Ecommerce Brands Succeeding with Chatbots
Out of the expected $126 billion global revenue from Artificial Intelligence solutions by 2025, eCommerce is said to be one of the biggest consumers of the same. To be precise, eCommerce firms have already been using eCommerce chatbots with the AI capabilities and the usage has only grown over time. The chatbots that we see these days are a perfect blend of Machine Learning … [Read more...] about 5 Ecommerce Brands Succeeding with Chatbots
How Can AI Chatbots Help Improve Customer Experience
Chatbots are increasingly being used by businesses for numerous business applications, especially customer service. The main reason behind this is that they can help improve your customer experiences. Want to know how? Here are three ways in which AI chatbots can enhance customer experiences: 1. Uninterrupted Service One of the main reasons why people love to interact with … [Read more...] about How Can AI Chatbots Help Improve Customer Experience